Surestay Hotel By Best Western Santa Cruz, Santa Cruz ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

516 Water Street, Santa Cruz, California, United States of America, 95060-4113

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Queen Room

Max:

2 persons

28 m²

Bed options:

2 King Size Beds

Heating

Bathtub

room details

Check Prices

Double Room Disability Access

Max:

2 persons

28 m²

Bed options:

2 Double beds

Heating

Air conditioning

room details

Check Prices

King Room

Max:

2 persons

28 m²

Bed options:

1 King Size Bed

Heating

Bathtub

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Center

Santa Cruz3700 ft

Airports

Mineta San Jose International (SJC) 32.6 mi

Monterey Peninsula (MRY) 41.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable and Clean

“The room was extremely comfortable and impeccably clean, making it a perfect place to relax after a long day.” view full review

Delicious Breakfast!

“The breakfast spread was impressive, featuring fresh juice, pastries, eggs, and even waffles that were absolutely delightful.” view full review

Cozy Beds

“The beds were wonderfully comfortable, providing a great night's sleep that left me feeling refreshed.” view full review

Refreshing Pool

“Though we didn't get to use it due to the weather, the outdoor pool looked inviting and perfect for a sunny day.” view full review

General

No smoking on site
Parking
24-hour reception
Security
Vending machines
Ice machine
Multilingual staff
Smoke detectors
Key access

Business

Fax/Photocopying

Spa & Leisure

Outdoor heated swimming pool
Seasonal outdoor pool
Beach access

Room features

Air conditioning
Heating

Media

AM/FM alarm clock

Location

516 Water Street, Santa Cruz, California, United States of America, 95060-4113

Map view

516 Water Street, Santa Cruz, California, United States of America, 95060-4113

City landmarks

Mall

Santa Cruz Beach Boardwalk

1.7 mi

Harbor

Santa Cruz Wharf

1.3 mi

Museums

Museum of Art and History

1.1 mi

144 School St

Santa Cruz Mission State Historic Park

3800 ft

Museums

Santa Cruz Museum of Natural History

1.5 mi

Shopping Area

Pacific Garden Mall

1.1 mi

Parks

DeLaveaga Park

5200 ft

Spa Center

Tea House Spa

3800 ft

Parks

Abbott Square

2700 ft

Spa Center

Well Within Spa

4000 ft

Church

Mission Santa Cruz

3000 ft

Parks

Neary Lagoon Park

1.3 mi

1266 Soquel Ave

Staff of Life

3300 ft

740 Front St #160

Downtown Association

2200 ft

325 Soquel Ave at Ocean Avenue

The Satellite Workspace and Digital Media Studio

2100 ft

Store

Whole Foods Market

3600 ft

2027 N Pacific Ave Suite C

PF Atelier

2400 ft

Bridges

Santa Cruz Riverwalk

2400 ft

Store

Synergy Organic Clothing Outlet Store

2500 ft

Suite

Friends of Santa Cruz State Parks

2600 ft

35 Pacific Ave

Monterey Bay National Marine Sanctuary Exploration Center

1.7 mi

123 Locust St

L. H. Selman Ltd. Glass Gallery

2900 ft

Church

Holy Cross Catholic Church

3100 ft

102 Ocean View Ave

Ocean View Park

1.2 mi

Beach st

Cocoanut Grove Banquet and Conf

1.1 mi

Broadway Theatre

Colligan Theatre at the Tannery Arts Center

3900 ft

400 Beach St

Sky Glider

1.7 mi

Nearby

Store

Shopper's Corner

100 ft

Spa Center

Kiva Retreat House

100 ft

303 Water St #100

Visit Santa Cruz County

100 ft

Restaurants

Marianne's Ice Cream

1500 ft

1020 Ocean St

Taqueria Jalapenos y Pupuseria

1000 ft

107 Leonard St

Jack in the Box

1100 ft

640 Ocean St

McDonald's

1800 ft

1210 Ocean St

Taqueria Vallarta

3300 ft

608 Soquel Ave

The Habit Burger

2200 ft

1400 Ocean St Unit 2

Ferrell's Donut Shop

2300 ft

1403 Ocean St

Taqueria Los Pericos

2100 ft

139 Water St

Reviews and Ratings

Feedback from previous guests about their experience.

66%

liked the hotel and would stay again

convenient location

friendly staff

room cleanliness

limited dining options

6.6/10

Nice

Rooms

6.0

Location

7.3

Service

6.7

Dining

7.0

Brian

United States of America, January 2024

6.8/10

My stay at the hotel was overall pleasant. The rooms were very comfortable with useful amenities like a mini fridge and microwave, but there were some physical issues like missing tiles along the wall corners and loose shower plumbing. I also noticed a lingering smell of cigarette smoke which was a bit off-putting.

Rooms

8.0

The rooms were very comfortable and well-equipped with a mini fridge and microwave, although there were some minor physical problems.

Service

7.0

The service was a bit iffy as I observed children running in and out of rooms while cleaning, and there were some oversights with amenities like only one coffee packet provided for two queen beds. However, the staff quickly resolved any issues I had during my stay.

Location

6.0

The location was the only aspect I truly liked about the hotel. It was centrally located, making it convenient to reach the beach and restaurants in Santa Cruz easily, although the area felt very busy.

Dining

7.0

The dining experience was okay and adequate for the price I paid. I wished there were more options available, but I did appreciate the inclusion of waffles in the breakfast.

Facilities

6.0

The facilities were average, nothing extraordinary to highlight. However, the natural products used were a nice touch.

Henry

United States of America, August 2023

6.0/10

My stay at the hotel was a mix of good and not-so-good experiences. The location was convenient and safe, close to downtown attractions, but the room was in need of renovation, smelled of smoke, and had some cleanliness issues. The service was hit-or-miss, as I had a positive interaction with friendly staff, but also witnessed a concerning incident. The dining options were adequate for a quick snack in the mornings. Overall, it was an okay experience with room for improvement.

Rooms

5.0

The room had some issues with cleanliness and maintenance, like torn upholstery and a malfunctioning AC. It also had a strong smell of smoke, particularly from neighboring rooms.

Service

6.0

Although the staff I interacted with were friendly and accommodating, there was a worrying incident that seemed like it could escalate into a physical confrontation, which was concerning.

Location

8.0

The hotel's location was convenient, safe, and walkable to downtown fun, making it easy to access attractions and points of interest.

Dining

7.0

The breakfast offerings were limited but sufficient for a quick morning bite, providing some convenience despite the small selection.

Facilities

5.0

The hotel's facilities were average, meeting basic needs but lacking any standout features or amenities.

convenient location

room cleanliness

David

United States of America, July 2023

7.2/10

The hotel was a mixed experience with nicely appointed rooms but falling short on cleanliness and value for money, charging over $300 for a night. The service had its professional moments but also had issues with updating information and cleanliness. The location, however, turned out to be favorable for access to both the tournament venue and popular attractions like the boardwalk, making it convenient.

Rooms

6.0

The otherwise nicely appointed room only had one bed, when advertised as a bed and couch. The cleanliness was questionable.

Service

7.0

The service was a mix of professional and accommodating behaviors, but there were instances of children running around during cleaning causing some disturbances.

Location

8.0

The location was really nice, into one that turned out favorable for both access to my tournament location as well as the boardwalk and wharf.

Dining

7.0

Facilities

8.0